FAQs mundogorras
We answer your questions
Frequently asked questions
In this section you will find answers to the most common questions about Mundogorras. If you do not find the information you are looking for, you can contact our customer service team and we will be happy to help you.
Orders and shipments
How long does shipping take?
Orders destined for the Canary Islands are usually delivered within approximately 48 to 72 business hours from the preparation of the order. Shipments to other destinations may vary depending on the country and the selected transport company.
What is the shipping price?
Shipping costs will be automatically calculated during the purchase process based on the selected destination, the order amount and the conditions applicable at that time.
Do you ship outside the Canary Islands?
Shipments are made to the Iberian Peninsula (Customs costs paid by the buyer)
How can I track my order?
Once your order has been shipped, you will receive an email with tracking information so you can check the status of your shipment at any time.
Products
Are the products original?
Yes. At Mundogorras we only sell original products from official distributors and authorized suppliers.
What brands do you sell?
We work with some of the most recognized brands in the industry, such as New Era, Capslab, Goorin Bros, Von Dutch, '47 Brand, Nike and other brands available in our store.
Sizes
How do I choose my size?
Each product includes available sizing information. If you have any questions before making your purchase, you can contact us and we will help you choose the most suitable size.
What happens if the size doesn't fit me?
You can request a size exchange as long as the product meets the conditions indicated in our Exchange, Return and Refund Policy. The costs derived from an exchange due to size selection will be borne by the buyer, unless the error is attributable to Mundogorras.
Exchanges and returns
Can I return my purchase?
Yes. If you are a consumer, you have the right of withdrawal under the terms established by current legislation and our Exchange, Return and Refund Policy.
Who pays for return shipping costs?
If the return is due to a product defect or an error on our part, Mundo Gorras will cover the corresponding costs.
If the return is made for personal reasons, such as a change of size or model, the return costs will be borne by the buyer.
When will I receive my refund?
Once the product has been received and reviewed, we will process the refund within approximately 24 to 48 hours using the same payment method used for the purchase. The time it takes for the amount to appear in your account will depend on the bank or payment method provider.
Payments
What payment methods do you accept?
Currently, you can make your purchases using the payment methods available during the purchase process, such as credit card, Bizum, Google Pay, Apple Pay and other systems compatible with Shopify.
Physical store
Do you have a physical store?
Yes. You can visit us at our physical store located at:
Avenida de Canarias 451, Local Bajo Derecha
35110 Vecindario
Santa Lucía de Tirajana
Gran Canaria
What are your opening hours?
Our usual opening hours are:
Monday to Friday: from 10:00 to 20:00
Saturdays: from 10:00 to 19:00
These hours may be temporarily modified due to holidays, commercial campaigns or organizational circumstances.
Can't find the answer you're looking for?
If you still have any questions, we will be happy to help you.
You can contact us through our Contact page or by writing to info@mundogorras.es and we will answer your query as soon as possible, or by calling 659861325