LEGAL warranty for our products
Last updated: August 3, 2026
At Mundogorras, we work exclusively with original products from recognized brands and authorized distributors. Our commitment is to offer quality items and ensure they reach our customers in perfect condition.
All products sold through https://mundogorras.es are covered by the legal guarantee of conformity provided for in Spanish and European legislation.
1. What does the warranty cover?
The warranty covers any lack of conformity or manufacturing defects that existed at the time of product delivery.
Among other cases, the warranty may apply when the product:
- Has a manufacturing defect.
- Does not match the description published in our store.
- Has an original fault in materials or finishes.
- Arrives damaged due to causes attributable to the manufacturer or the order preparation process.
Each incident will be reviewed individually to determine its origin and offer the most appropriate solution.
2. What does the warranty not cover?
The warranty will not cover damages or defects caused by reasons unrelated to a manufacturing defect, including:
- Normal wear and tear from use.
- Inappropriate or negligent use.
- Bumps, falls, or accidents.
- Breakages caused by incorrect use.
- Alterations or manipulations carried out by the customer or third parties.
- Damage caused by inadequate cleaning or maintenance.
- Deterioration due to the passage of time or normal use of the product.
Small color differences that may be noticed between the photographs published in the store and the product received, due to screen or device settings, will not be considered a manufacturing defect.
3. Warranty duration
All our products have the legal guarantee established by current regulations for consumer goods.
The duration and scope of this guarantee will be those provided for in the applicable Spanish legislation at any given time.
4. How to claim the warranty?
If you believe a product has a manufacturing defect, you can contact our customer service team.
To expedite the process, we recommend providing:
- Order number.
- Buyer's name.
- Detailed description of the incident.
- Clear photographs showing the defect.
You can write to us at:
Email:
Our team will review the incident and respond to you as soon as possible.
5. Solutions offered
Once the incident has been analyzed and the existence of a lack of conformity covered by the warranty has been confirmed, Mundogorras may offer, depending on the circumstances of each case and in accordance with current regulations, one of the following solutions:
- Replacement of the product with an identical or equivalent one.
- Full refund of the amount paid.
- Proportional reduction of the price when both parties consider it an appropriate solution.
The applicable measure will depend on the type of incident, product availability, and what is established by consumer protection legislation.
6. Expenses arising from the warranty
When the incident is covered by the legal warranty, Mundogorras will cover the necessary expenses to manage the replacement or return of the product.
If, after review, it is determined that the incident is not covered by the warranty, the customer will be informed beforehand before making any decision.
7. Original products
At Mundogorras, we exclusively sell original products from the brands we work with.
All our items come from official distribution channels or authorized suppliers, guaranteeing their authenticity and quality.
8. Customer service
If you have any questions related to the warranty of our products, we will be happy to help you.
Mundogorras
📍 Avenida de Canarias 451, Local Bajo Derecha
35110 Vecindario
Santa Lucía de Tirajana
Las Palmas – Spain
PHONE: 659861325